How do I add my driver’s license?

If you also want to use the car sharing service, you must confirm the validity of your driver’s license.

You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license.

First, the app will ask you to take a photo of the front side of your driver’s license. In the next step, take a selfie. The last step is to take a photo of yourself with your driver’s license in your hand.

Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.

Attention! We only accept photocard driver’s licences.

How often will the amount be deducted for the trip when the car is used by a natural person?

During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.

The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.

Will I be able to add new users (employees) to the company account or remove existing ones?

Yes, the company account administrator can add and remove users (employees) in the CityBee self-service center.

To add employees, log in to self-service center and select Company Employees -> Add User.

IMPORTANT! Employee email address cannot be duplicated with an e-mail already registered in the system.

To remove employees, from using the services on behalf of the company, after logging in to the self-service center select “Company employees” and press the trashcan can icon next to the employee.

Where can I wash the car?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Is it possible to limit the use of CityBee services at specified times (for example, allow the company employees to use the services only from 9:00 to 18:00)?

Will I need to wash the car myself?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Will I be able to communicate personally with the passengers/driver?

The app provides the opportunity to communicate personally with passengers or the driver:

If you are a driver – in the „Chats“ section you will be able to see all the passengers whose reservations you have already confirmed, and in this way you will be able to contact them directly;

If you are a passenger – in the „Chats“ section you will be able to see the driver who accepted your request and you will be able contact the driver.

The possibility of chatting for passengers occurs not only after submitting a reservation request, but also before it is submitted – in this way, the passenger can contact the driver and get any additional information about the trip.

2 EUR gift for refueling

When you refill a bee with fuel level less than 25% volume of the tank capacity, a 4 EUR discount will be added to your account for future trips.

ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you fill a full tank. The discount is given just once during your trip.

How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.

Minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.

Thank you for taking care of our bee!

Volkswagen Tiguan

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package.

The price of this journey would be

0€

Trip start fee of 0.99€ is included in the price calculation.

1 minute

0.24€

1 hour

12.99€

1 day

48.89€

km

0.29€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

USB

Child seat

Automatic transmision

Bluetooth

Child seat

Air conditioning

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!