How to pay for CityBee services?

To get started with CityBee, you must link a payment card to your CityBee account. You can link more than one payment card and choose before each trip which card will be used for automatic payment for the services immediately after the trip.

A linked payment card should allow making automatic payments from the client’s account linked to a card.

The minimum fee for the trip is 2.29€ and is deducted when you unlock the car, if the fee for the trip is higher than 2.29€ – the remaining amount will be deducted at the end of the trip.

Can a company use several cars for long-term rental at the same time?

How and where should I take a bike from (In Lithuania only)?

Please note that this service is provided in Lithuania only.

Please select the nearest bicycle stop in the app.
Choose a bike and enter its number which you will find on a bike frame into the app.
Then click “unlock”. That’s it – now you can take a ride.
If you want to temporarily leave a bike, lock it manually, and later unlock it by pressing unlock button in the app

How to charge the car (In Lithuania only)?

Please note that electric cars can be found in Lithuania only.

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).

Can a driver without 2 years of driving experience use CityBee cars?

Who is responsible for KET violations or car accidents?

The driver is responsible for KET violations (for example, a car left in the wrong place, speeding). We take responsibility for providing the driver’s data to the responsible public authority.

In the event of an accident, the contracted company is responsible. If the accident was not the fault of the CityBee customer, no additional fees or penalties will be applied.

If the accident was caused by the CityBee driver, the following options are available:

1. If the damage is less than (€ 500), then the repair bill is rewritten to the driver who damaged the car;

2. If the damage to the car is more than € 500, then the CityBee customer only needs to pay a fine of € 500 and does not have to cover the cost of repairing the car.

If the CityBee driver is at fault for the accident, access to the service is suspended until payment is made.

How to add a gift coupon?

How does a long-term car reservation for natural persons work?

Currently, CityBee offers a long-term car rent and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain too.

How long can a person use a car?

If settlements are successful – the duration is unlimited.

What is the amount of time you will be charged for a trip when the car is used by an individual?

If you use the car continuously, the money will be charged every 24 hours. If the deduction is unable, we will ask you to pay or end the reservation of the car. If you have any credits in your CityBee wallet – it will be used first.

VAT invoice in this case will be issued for payments made last month instead of the actual date (end) of the reservation.

Volkswagen T-Roc

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0,5€ is included in the price calculation.

1 minute

0.22€

1 hour

9.19€

1 day

41.29€

km

0.25€

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All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Frequently Asked Questions

Drive

How to shift gears?

How to start a car?

Features

Where to find all car documents?

How to turn on the lights?

Fuel

How to refuel?

The cover for the gas tank is opened by pressing it. Then the cap is screwed off by turning counter-clockwise.
The gas tank is on the right side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox.
You can fill up at any Circle K station. You will find the fuel card in the visor and you can find the PIN code in app just press “”PIN””. Pay with that card and keep driving 🙂

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