How to start using a bike?

Please note that this service is provided in Lithuania only.

Install CityBee software and register.
You can add a Visa, Mastercard or American Express debit or credit card to your profile.
That’s it – you can already use bicycles!

How do I purchase a subscription? In the mobile app, click on “More” -> “Purchase a Bicycle Subscription” and select the subscription that works best for you.

Will I be able to add and remove employees from the business account?

How does a long-term car reservation for natural persons work?

Currently, CityBee offers a long-term car rent and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain too.

How long can a person use a car?

If settlements are successful – the duration is unlimited.

What is the amount of time you will be charged for a trip when the car is used by an individual?

If you use the car continuously, the money will be charged every 24 hours. If the deduction is unable, we will ask you to pay or end the reservation of the car. If you have any credits in your CityBee wallet – it will be used first.

VAT invoice in this case will be issued for payments made last month instead of the actual date (end) of the reservation.

Can one person take several bikes on his/her name?

Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)

In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.

If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.

After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.

CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Can I stop with a bike outside a zone for a short time? / Should I lock a bike?

Financial liability in the event of a car accident

If the traffic accident occurs not due to the fault of a CityBee customer, no additional fees or penalties will apply.

If the traffic accident occurs due to the CityBee driver, the following options are available:

1. If the damage done amounts to less than the maximum financial liability (€500), the driver who damaged the car will be issued an invoice based on the repair estimate.

2. If the damage caused to the car is more than €500, the CityBee customer is subject to financial liability of €500. For those with a PREMIUM plan, the financial liability in the event of an accident is reduced from €500 to €100. If the accident occurred due to the fault of a CityBee driver, access to the service will be suspended until payment has been made.

Where can I charge the car during my trip?

Please note that this service is provided in Lithuania only.

You can charge the vehicle for free at every “IgnitisON” or “ElintaCharge” charging station or at any other charging station or regular 220V electric socket that you have access to at your own cost.

The full list of charging stations including “IgnitisON” and “ElintaCharge” can be checked at https://www.plugshare.com.

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Volkswagen Golf 8

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

The price of this journey would be

0€

1 minute

0.21€

1 hour

8.79€

1 day

39.49€

1 week

179€

1 month

459€

km

0.24€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Frequently Asked Questions

Drive

How to start a car?

How to shift gears?

Features

Where to find all car documents?

How is the radio controlled?

How to turn on the lights?

Fuel

How to refuel?

The cover for the gas tank is opened by pressing it. Then the cap is screwed off by turning counter-clockwise.
The gas tank is on the right side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox.
You can fill up at any Circle K station. You will find the fuel card in the visor and you can find the PIN code in app just press “”PIN””. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!