Should I pay road taxes (i.e. buy vignette for toll roads) when traveling out of the city with VW e-Crafter (In Lithuania only)?

Please note that this service is provided in Lithuania only.

In Lithuania it is still a mandatory payment while you are traveling out of the city and using one of the toll roads, no matter the type of vehicle’s engine.

You can purchase the vignette at any petrol station or here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.

More information on toll roads: https://www.keliumokestis.lt/en.

How long does it take to register?

Financial liability in the event of a car accident

If the traffic accident occurs not due to the fault of a CityBee customer, no additional fees or penalties will apply.

If the traffic accident occurs due to the CityBee driver, the following options are available:

1. If the damage done amounts to less than the maximum financial liability (€500), the driver who damaged the car will be issued an invoice based on the repair estimate.

2. If the damage caused to the car is more than €500, the CityBee customer is subject to financial liability of €500.

On what basis are you still processing my personal data, even though I have requested that it be deleted?

Even after the termination of our contract, the General Data Protection Regulation (BDAR) gives us the right, while other legislation obliges us to keep information about the contract and its performance. Therefore, we will store your personal data from 3 months to 10 years after the termination of the contract.

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Who is responsible for KET violations or car accidents?

The driver is responsible for KET violations (for example, a car left in the wrong place, speeding). We take responsibility for providing the driver’s data to the responsible public authority.

In the event of an accident, the contracted company is responsible. If the accident was not the fault of the CityBee customer, no additional fees or penalties will be applied.

If the accident was caused by the CityBee driver, the following options are available:

1. If the damage is less than (€ 500), then the repair bill is rewritten to the driver who damaged the car;

2. If the damage to the car is more than € 500, then the CityBee customer only needs to pay a fine of € 500 and does not have to cover the cost of repairing the car.

If the CityBee driver is at fault for the accident, access to the service is suspended until payment is made.

How to find an available trip and secure a seat in the car?

In the search field, enter the travel route you are interested in (e.g. Kaunas – Klaipėda) and the system will help you find people planning to travel to the same destination. Choose the most suitable travel option for you, click on it and request a seat. When the driver confirms your request, you will receive a notification in the app. The spot in the car is yours!

If you have any additional questions before requesting a seat, you can contact the driver by selecting the “Chat” section, which is right next to the “Request seat” section.

How to reserve and unlock a car?

When reserving a car, you have two options:

1. 15-minute free reservation – choose a car, click on “Reserve” and you will get a 15-minute free reservation for your access to the car and its unlocking. If you do not unlock your car within 15 minutes, your reservation will be discontinued.

2. Extended reservation – a car can be reserved for more than 15 minutes.

In such a case, when 15 minutes free of charge expire, paid reservation time will be calculated. A minute per paid reservation costs as much as a minute per using a chosen car. The maximum duration of this reservation is 24 hours.

If you do not unlock a car by selecting “Unlock” in the app, the reservation will discontinue but you will have to pay for it. You can cancel a paid reservation. In this case, you will pay only for the used paid reservation time.

When you reach a car, click “Unlock” in the app. The car will unlock, and the keys will be inside the car.

If when trying to unlock a CityBee car (by clicking “Unlock” in the app), it does not open, please contact us by telephone, and the 24-hour beehive assistance center will help you.

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 6546;

Contacts in Estonia: +372 600 0160.

What should I do if I want the car interior cleaned?

Our partners can clean not only the exterior but also the interior of the car.

If the car gets dirty in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.

If the car gets dirty in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

If the car gets dirty in Estonia, please contact us by calling +372 600 0160 and we will provide you further details.

Volkswagen Golf 8

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0,5€ is included in the price calculation.

1 minute

0.21€

1 hour

8.79€

1 day

39.49€

km

0.24€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Navigation

Air conditioning

USB

Child seat

Frequently Asked Questions

Drive

How to start a car?

How to shift gears?

Features

Where to find all car documents?

How is the radio controlled?

How to turn on the lights?

Fuel

How to refuel?

The cover for the gas tank is opened by pressing it. Then the cap is screwed off by turning counter-clockwise.
The gas tank is on the right side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox.
You can fill up at any Circle K station. You will find the fuel card in the visor and you can find the PIN code in app just press “”PIN””. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!