Who is responsible for KET violations or car accidents?

The driver is responsible for KET violations (for example, a car left in the wrong place, speeding). We take responsibility for providing the driver’s data to the responsible public authority.

In the event of an accident, the contracted company is responsible. If the accident was not the fault of the CityBee customer, no additional fees or penalties will be applied.

If the accident was caused by the CityBee driver, the following options are available:

1. If the damage is less than (€ 500), then the repair bill is rewritten to the driver who damaged the car;

2. If the damage to the car is more than € 500, then the CityBee customer only needs to pay a fine of € 500 and does not have to cover the cost of repairing the car.

If the CityBee driver is at fault for the accident, access to the service is suspended until payment is made.

Financial liability in the event of a car accident

If the traffic accident occurs not due to the fault of a CityBee customer, no additional fees or penalties will apply.

If the traffic accident occurs due to the CityBee driver, the following options are available:

1. If the damage done amounts to less than the maximum financial liability (€500), the driver who damaged the car will be issued an invoice based on the repair estimate.

2. If the damage caused to the car is more than €500, the CityBee customer is subject to financial liability of €500.

How do I add my driver’s license?

If you also want to use the car sharing service, you must confirm the validity of your driver’s license.

You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license. First, the app will ask you to take a selfie. In the next step take a photo of yourself holding your driver’s license. Last step – take a photo of the front side of your driver’s license.

Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.

Attention! We do not accept paper form documents.

Will I need to wash the car myself?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the Švaros Broliai tunnel car wash and wash your car for free.
We can supply you with wipes for cleaning windows and interior finishes.
Reserve a time with our partners and deliver the car for washing at the agreed time.

Our partners wash the exterior of a car, clean the interior, and refill the windshield washer fluid.

Partners contacts in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

How long does it take to charge electric car (In Lithuania only)?

Please note that this service is provided in Lithuania only.

Depending on the model and the charging station type, the time varies:

Fast charging stations (50+kW) – 0-80% in 45 min (VW e-Crafter) or 1h 10 min (Peugeot e-2008);
AC charging stations (11 kW) – 0-80% in 3.5h (VW e-Crafter) or 4.5h (Peugeot e-2008);
Home charging from domestic electric 220V socket – 0-80% in 14h (VW e-Crafter) or 20h (Peugeot e-2008).

How often will the amount be deducted for the trip when the car is used by a natural person?

With a long-term car rental, the amount actually charged will be deducted every 24 hours (daily). The money will be deducted from the card of your choice. If you have deposited money in the CityBee wallet or accumulated credits, for example, for refuelling, the money will be first deducted from that amount. If the amount cannot be deducted, we will ask you to pay it or leave the car.

How to charge the car (In Lithuania only)?

Please note that electric cars can be found in Lithuania only.

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).

I found the car damaged/dirty. What should I do?

If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.

Email for CityBee LT damages info@citybee.lt;

Email for Citybee EE damages info@citybee.ee;

Email for Citybee LV damages info@citybee.lv.

Who is responsible for KET violations or car accidents?

Financial liability in the event of a car accident

How do I add my driver’s license?

Will I need to wash the car myself?

In Lithuania

In Latvia

In Estonia

How long does it take to charge electric car (In Lithuania only)?

How often will the amount be deducted for the trip when the car is used by a natural person?

How to charge the car (In Lithuania only)?

I found the car damaged/dirty. What should I do?

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Who is responsible for KET violations or car accidents?

Financial liability in the event of a car accident

How do I add my driver’s license?

Will I need to wash the car myself?

How long does it take to charge electric car (In Lithuania only)?

How often will the amount be deducted for the trip when the car is used by a natural person?

How to charge the car (In Lithuania only)?

I found the car damaged/dirty. What should I do?

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Volkswagen Crafter

Car gallery

All features for your trip!

Bluetooth

Air conditioning

USB

Frequently Asked Questions

Drive

How to shift gears?

How to start a car?

Features

How to unlock the cargo area?

Where to find all car documents?

How to turn on the lights?

Fuel

How to refuel?

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