How to cancel a trip that is already created?

You can cancel a trip that you have created at any time before the start of the trip.

You can do this in the app, in the BeePool section, by selecting the trip you want to cancel and clicking “Cancel trip”.

Please note that the driver must personally contact all passengers whose reservations he has confirmed and adjust the conditions of the new trip.

I did not receive the cashback. What should I do?

What should I do if I want to use the business account in other countries (LT, LV or EE)?

Is it possible to pay at the end of the month with a deferral?

How do I complete the trip?

After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.

Green zone

You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.

Yellow zone

You can leave the car in this area with an additional fee. The fee will be added to the price of the trip. Please note that the fees may vary for different zones, you can find out the fee by clicking on the area.

Red zone

CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.

You can check the CityBee zones in CityBee app by clicking on the letter “P” icon under the map.

After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.

When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.

Can a driver without 2 years of driving experience use CityBee cars?

I found the car damaged/dirty. What should I do?

If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.

Email for CityBee LT damages info@citybee.lt;

Email for Citybee EE damages info@citybee.ee;

Email for Citybee LV damages info@citybee.lv.

I forgot my personal belongings in a car. What should I do?

Toyota Yaris

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0,5€ is included in the price calculation.

1 minute

0.15€

1 hour

4.99€

1 day

27.89€

km

0.23€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Child seat

Frequently Asked Questions

Drive

How to start a car?

The car is started by putting the key in the ignition and turning it clockwise.
After starting the engine, only the electrical engine starts, so there is no engine sound and the “EV” indicator is on in the dashboard.
After pressing the accelerator, the petrol engine starts and you can hear the engine sound.
IMPORTANT: The car is a hybrid, so it starts EXTREMELY silently.

How to shift gears?

Features

Where to find all car documents?

How is the radio controlled?

How to turn on the lights?

Fuel

How to refuel?

The gas tank is opened by lifting a switch to the left of the driver’s seat, then the tank cap is screwed off.
The gas tank is on the left side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and the PIN code is on the card. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

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