Please note that this service is provided in Lithuania and Estonia.
As in a regular car, you need to turn the key or press a „Start engine“ button.
Important: It does not turn on until you properly put on a seatbelt.
Moreover, the engine is absolutely silent, so you won’t hear it turned on.
In addition to Tallinn city center and downtown parking zones you are allowed to park and end the trip in the following private parking areas which are in the CityBee zone:
Europark: You are allowed to park and end the trip in all open Europark parking lots (except parking houses and parking lots with gates) in Tallinn, which are included in CityBee zones.
When parking you are obligated to follow parking requirements and traffic rules. Client is responsible paying for parking in parking lots that are not listed above.
You are not allowed to park or end the trip in the areas of apartment associations and special permits, even if there is a green CityBee parking zone.
Parking fines issued during the reservation and/or after the reservation are disputed with the data of the person responsible for the company organizing the parking. If this is not possible, CityBee pays the parking fine and reissues the fine to the responsible person.
As of 14 March 2024, we are changing the boundaries of certain CityBee parking zones in Vilnius city and district municipalities. These updates aim to offer customers more vehicles where they need them most. Please note that from that date onwards, you will no longer be able to end your trip with a CityBee car in the following locations:
Račių str., Vilnius
Centrinė str. 62, Galgiai, Vilnius
Mokyklos str., Didžioji Riešė
Pilaitės sodų str., Buivydiškės
Plytinės str., Dvarčionys
Savanorių pr. 178A, Vilnius
Smėlynės 3-oji g., Nemenčinės pl., Vilnius
Sostena, savanorių pr., Vilnius
Thermo Fisher, V. A. Graičiūno str. 8, Vilnius
Tokvila, Savanorių pr. 278, Vilnius
Transekspedicija, Galinės str., Vilnius
Transtira, Vilniaus str., Grigiškės
Vilniaus automechanikos ir verslo mokykla, Bukiškės
Baltijos ir Amerikos klinika, Nemenčinės pl., Vilnius
Vilnius Tech, Plytinės str., Vilnius
Melga, Savanorių pr., Vilnius
Savanorių pr. (next to Sausupio str.), Vilnius
Vaduvos str., Vilnius
Vaivadiškių str., Tarandė, Vilnius
Skersinės str., Vilnius
Molėtų pl. 49, Vilnius
Mozūriškių str., Vilnius
Žarijų str., Vilnius
If you have any comments or suggestions about CityBee parking zones, please contact our customer service team at info@citybee.lt or via the app.
CityBee cars can be used to travel within the European Union (or where CityBee car insurance is valid). However, you need to get our prior permission first.
The permission request must be sent to the general email addresses:
You can contact the LT team via info@citybee.lt;
You can contact the LV team via info@citybee.lv;
You can contact the EE team via info@citybee.ee.
Before deciding whether to allow to transport CityBee car outside of LT, LV or EE, we will assess our technical and organisational capabilities and your history of using CityBee services.
Please note that you can drive to Latvia and Estonia without the permission, but if you leave the car in one of these countries (in a zone marked in the CityBee app), there is an additional charge of 79EUR. The charge is applicable regardless of the registration number of the car.
Pets can only be carried in cars in special pet transport boxes. Also, please make sure of the cleanliness and leave the car the way you would like to find it.
If you want to change your phone number in the CityBee app, please follow these steps:
Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.
If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.
If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.
Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.
Email for contacting (for Citybee Lithuania customers): info@citybee.lt;
Email for contacting (for Citybee Latvia customers): info@citybee.lv;
Email for contacting (for Citybee Estonia customers): info@citybee.ee.
Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you need to keep the car reserved for longer – you can choose to extend your reservation by clicking “Extend the reservation”.
The price for extended reservation costs as much as the time price for that specific car displayed in the price list.
The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting “Unlock” in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.
The maximum length of a reservation is 28 days if you wish to continue using CityBee service longer, just purchase another package or continue the trip with the “pay as you go” option and we will take the necessary steps to issue a monthly invoice for your ongoing trip.