Stickers indicating the type of fuel suitable for the car can be found on the sun visor and on the fuel tank cap (inside and outside).
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
All private CityBee clients (individuals) who have agreed to the CityBee Terms of Use and have used CityBee mobility services in the last three months are included in ON.
Clients who have added a company payment card to their accounts and receive invoices on behalf of the company, are also included in ON.
During promotions organized by the company, different amounts of discounts are applied. Promotions are published on the website and/or mobile app.
There is no registration or account creation fee – you pay for the time of using the vehicle and kilometres; there is also a Trip start fee applicable for each of your trips. Detailed information on prices is available on the “Pricing” page, and additional fees and penalties are set out below in this Pricelist.
We strongly urge you to use CityBee cars responsibly and leave them in good order. However, additional fees may apply if you fail to comply with the Terms and Conditions of the agreement or use of the services.
Prices are available on the webpages:
LT – https://citybee.lt/en/pricing/;
LV – https://citybee.lv/en/pricing/;
EE – https://citybee.ee/en/pricing/.
The Terms discuss fines and conditions, principles and procedure of imposing them, whereas specific types of fines and their specific amounts are indicated in the Pricelist, which can be periodically updated. In any case, the User must get familiar with the Pricelist in the App, applicable to each reservation and currently valid before they confirm each reservation.
According to legal acts, when driving freight vehicles on motor highways A1–A18, the driver must pay a user’s toll or have a document confirming payment of the toll: a vignette in paper or electronic form. More information can be found at: https://www.keliumokestis.lt/ .
Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the remaining amount due is debited no later than at the end of the trip, and if the minimum amount is not reached – the difference is not returned). The minimum trip price (it’s size) for each car is indicated in the App.
Additional fees
Trip start fee – additionally applicable to all “pay as you go” trips (not applicable to travel packages). Fee amount for each car is indicated in the App.
Fee for leaving the vehicle in another state (in a zone permitted by CityBee) – EUR 79
Parking Zone fee – a fee the amount of which is provided for on the App is charged for returning or collecting the Vehicle from the Parking Zone territories marked and shown on the App.
Administrative fee in case of a violation of the Road Traffic Regulations and related events – EUR 10
In cases provided for in the Terms you will also have to cover costs incurred by us in connection with damage caused by you or administration of your debt.
Fines and damages
If you or other persons, for whom you make it possible to use our vehicles, do not follow the Terms, the following fines may be imposed on you, which are deemed our liquidated damages:
for allowing other persons to use the Account and (or) to drive, control or otherwise use the vehicle – EUR 700
for leaving a vehicle (i.e., ending the trip) in Lithuania not in CityBee zones marked in the App – EUR 300
for smoking inside the vehicle – EUR 70
for fuel misappropriation or misuse of the fuel card – EUR 500 (in case of fuel misappropriation you will pay a fine, plus will compensate for the value of the misappropriated fuel)
for dangerous, reckless or careless driving – EUR 500
for driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state (or when you consumed alcohol or used other intoxicating substances after the traffic accident before its circumstances were established, or avoided undergoing a blood alcohol or intoxication test (blood alcohol content or intoxication is understood as defined in legal acts). You must pay us the fine of the indicated amount for driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state also in those cases when you transferred the Vehicle or otherwise made it possible for another person to drive it when he was under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state, or when such a person avoided undergoing a blood alcohol or intoxication test – EUR 2000
for leaving a vehicle (i.e., ending the trip) in such a condition where it cannot be used for further trips (e.g., the vehicle is left in a private lot or a paid parking lot, from which it is not possible to leave without paying for parking.) – EUR 70
for leaving the vehicle in a prohibited place (the fine is applied when the vehicle is left in a prohibited place under the Road Traffic Rules, and it is forcibly towed to the car storage lot) – EUR 200
In case of filling the vehicle tank with a wrong fuel, for damage of a tyre beyond repairs, for soiling of the vehicle, which requires additionally cleaning (including dry cleaning), for loss of the vehicle starting keys you will have to compensate us for the loss suffered by us for this reason up to EUR 600. See the Terms.
In case the vehicle is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, except for the cases specified in the Pricelist and the Terms, up to EUR 600, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding EUR 200. See the Terms.
However, if the vehicle is damaged during a traffic accident caused by you (or another person for whom you made it possible to use our vehicle) in a non-sober state, participating in sports competitions, or otherwise violating the Terms, you will have to compensate us for damages in full. See the Terms.
About other cases of damages, see the Terms.
Debiting of fines and additional fees
We can automatically debit the amount of the fine and/or additional fees indicated in the Pricelist to the payment account linked to your account. They money will be debited to the payment account immediately after a breach is identified, recorded and you are notified about that (via the App or otherwise).
All the above-indicated fee amounts are net of the VAT, which will be added in the cases and under procedure laid down by applicable legal acts.
You can cancel a trip that you have created at any time before the start of the trip.
You can do this in the app, in the BeePool section, by selecting the trip you want to cancel and clicking “Cancel trip”.
Please note that the driver must personally contact all passengers whose reservations he has confirmed and adjust the conditions of the new trip.
Yes! To sign an agreement with CityBee, fill the application form:
https://citybee.lt/lt/verslo-klientai/ (For companies operating in Lithuania);
https://citybee.lv/lv/business-clients/ (For companies operating in Latvia);
https://www.citybee.ee/ee/arikliendile (For companies operating in Estonia).
Certainly! Every day, we not only strive to ensure that our customers’ journeys with CityBee are smooth but also work hard to offer relevant additional benefits to our customers. Very soon, we will introduce a new offer for our most active customers, and we believe that it will strengthen our friendship even more!
As of 14 March 2024, we are changing the boundaries of certain CityBee parking zones in Vilnius city and district municipalities. These updates aim to offer customers more vehicles where they need them most. Please note that from that date onwards, you will no longer be able to end your trip with a CityBee car in the following locations:
Račių str., Vilnius
Centrinė str. 62, Galgiai, Vilnius
Mokyklos str., Didžioji Riešė
Pilaitės sodų str., Buivydiškės
Plytinės str., Dvarčionys
Savanorių pr. 178A, Vilnius
Smėlynės 3-oji g., Nemenčinės pl., Vilnius
Sostena, savanorių pr., Vilnius
Thermo Fisher, V. A. Graičiūno str. 8, Vilnius
Tokvila, Savanorių pr. 278, Vilnius
Transekspedicija, Galinės str., Vilnius
Transtira, Vilniaus str., Grigiškės
Vilniaus automechanikos ir verslo mokykla, Bukiškės
Baltijos ir Amerikos klinika, Nemenčinės pl., Vilnius
Vilnius Tech, Plytinės str., Vilnius
Melga, Savanorių pr., Vilnius
Savanorių pr. (next to Sausupio str.), Vilnius
Vaduvos str., Vilnius
Vaivadiškių str., Tarandė, Vilnius
Skersinės str., Vilnius
Molėtų pl. 49, Vilnius
Mozūriškių str., Vilnius
Žarijų str., Vilnius
If you have any comments or suggestions about CityBee parking zones, please contact our customer service team at info@citybee.lt or via the app.
Please note that electric cars can be found in Lithuania and Estonia.
Lithuania:
Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
Approach the charging station and scan the charging token.
Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
Take the charging wire from under the middle seat of a CityBee car:
• In the case of the VW e-Crafter electric van – under the front center seat.
• In the case of a passenger car – to the spare wheel space in the trunk.
2. Put one side of the charger wire in the car electric socket and another side into the charging station.
3. Scan the RFID token with “ElintaCharge” written on it.
4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).
Estonia:
Make sure the car is unlocked
Open the charger socket cover, which is located behind the rear door. If the cover does not open, click “Unlock” on the car key.
Charging the vehicle in ‘Eleport’ charging station:
Take the ‘Eleport’ charging card from the sun visor and tap it on the screen
Select either ‘CCS’ or ‘Type 2’ charging option and connect it to the car
Press ”start charging” to start the charging process
To make sure the car is charging, check the charging port to see, if there is a green light.