The usage time of the car starts from the moment of unlocking the car or when you click “extend the reservation” and ends when the car is locked via the smartphone app.
Each time you use CityBee, you are able to choose “pay as you go” or prepaid packages:
Pay as you go – you can calculate the price of the trip here:
Price calculator CityBee Lithuania
Price calculator CityBee Estonia
Price calculator CityBee Latvia
Trip start fee – additionally applicable to all “pay as you go” trips (not applicable to travel packages). Fee amount for each car is indicated in the App.
Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.
You can find all of the available packages in the CityBee app.
There is no extra charge for fuel and insurance – we take care of it.
The app provides the opportunity to communicate personally with passengers or the driver:
If you are a driver – in the „Chats“ section you will be able to see all the passengers whose reservations you have already confirmed, and in this way you will be able to contact them directly;
If you are a passenger – in the „Chats“ section you will be able to see the driver who accepted your request and you will be able contact the driver.
The possibility of chatting for passengers occurs not only after submitting a reservation request, but also before it is submitted – in this way, the passenger can contact the driver and get any additional information about the trip.
We process your personal data on the basis of your consent in order to conclude, execute, and administer the agreement concluded with you, to comply with the requirements of legal acts, and for the legitimate interest.
The CityBee Privacy Policy (https://citybee.lt/en/privacy-policy/) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
Don’t rush to use accumulated ON coupons in February! Even after the suspension of the accumulation discount system ON on March 1 of this year, you can still use all accumulated discount coupons within three months from the day of receiving them – the expiration date remains unchanged.
CityBee wallet is a virtual payment method which can be used to pay for CityBee services. You can find it in the Menu bar under “Payments” section.
You can top up CityBee wallet using your bank card. The wallet can be topped up unlimited times.
Your reservation will automatically be paid using CityBee wallet. If the wallet balance is insufficient, the money will be charged from the bank card that is linked to your account.
Individuals cannot add funds to the CityBee wallet with a payment card, linked in a business profile.
CityBee wallets are separate between countries. This means that if you topped up your wallet in Lithuania – the wallet balance can be used only for reservations made in Lithuania.
Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.
You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.
Select ,,See previous” and You will see all Your previous conversations in the live chat.
In addition to Tallinn city center and downtown parking zones you are allowed to park and end the trip in the following private parking areas which are in the CityBee zone:
Europark: You are allowed to park and end the trip in all open Europark parking lots (except parking houses and parking lots with gates) in Tallinn, which are included in CityBee zones.
When parking you are obligated to follow parking requirements and traffic rules. Client is responsible paying for parking in parking lots that are not listed above.
You are not allowed to park or end the trip in the areas of apartment associations and special permits, even if there is a green CityBee parking zone.
Parking fines issued during the reservation and/or after the reservation are disputed with the data of the person responsible for the company organizing the parking. If this is not possible, CityBee pays the parking fine and reissues the fine to the responsible person.
Yes.